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Privacy policy

Respecting the privacy of visitors to this website

We reserve the right to update and modify this Privacy Policy at any time. Any significant updates will be displayed on this page and communicated to you by email if we hold your personal information.

Please note that you are responsible for updating us if your email address changes. Irrespective of the successful delivery of that communication, use of our website and services after 30 days of notification signifies your acceptance of those changes and agreement to be bound by the revised Terms and Conditions.

We respect the privacy of visitors to this website and are committed to safeguarding that privacy while providing the highest possible quality of service. 

We will only use information that we collect about you lawfully in accordance with the United Kingdom Data Protection Act 2018 and the EU Parliament General Data Protection Regulation (GDPR).

Medthority has policies in place to protect personal data collected under its control.  The primary purpose for collecting personal information from users of this website is to provide a high quality and personalised service.

Company Information

Medthority ( is a web property of EPG Communication Holdings Ltd t/a EPG Health (the service provider) and represents the services and intellectual property of subsidiaries, divisions, related entities and affiliates including but not limited to IMR International (Australia) Pty Limited.

The registered and business address of EPG Communication Holdings Ltd is at Wellington Gate, 7 & 9 Church Rd, Tunbridge Wells, TN1 1HT, United Kingdom.

Data Control

The Data Controller: EPG Communication Holdings Ltd, Wellington Gate, 7-9 Church Road, Tunbridge Wells, TN1 1HT, United Kingdom.

Alternatively, to inspect the EPG Communication Holdings Ltd entry on the data protection register you may write to:

Data Protection

Information Commissioner
Wycliffe House
Water Lane
United Kingdom

Personal information, including but not limited to, email addresses is also stored by 3rd parties such as our technology platform provider, Optimizely.

In order to access certain information on Medthority, you may be required to provide personal information, such as your name, profession and contact details.  The personal information that you submit to this website is governed by this privacy policy.

Some emails or newsletters that we send include tracking to allow us to monitor, understand and improve interaction with the information that we are providing. This is very rarely monitored on a personal or individually identifiable level but is recorded by us.

You may inform us at any time if you do not wish your personal information to be used in this way or if you would like us to delete, amend or update information we hold about you (for example an email address).

Medthority will never share your information with third party organisations without seeking your express consent to do so. We will never treat lack of response or silence to such a request as being indicative of consent.

If you submit personally identifiable information about yourself or others on public areas of the website where third-parties may access them (on a blog or comments section for example), neither Medthority, nor the service provider, its affiliates, subsidiaries or customers is responsible for protecting use of the information that you present or disclose.

What information about you do we collect?

If you register on this website, including via a 3rd party hosted sign-up form (Facebook, Twitter, Linked In), we will collect and store in an electronic format the following information;

Your name
Your email address
A password that you define
Your job title and occupation
Your licence number
Your interests (if provided)
Phone number (if provided)

In addition to your registration information, we collect and process the following information about your behaviour

How frequently you visit our website
How frequently you download materials from the website
What type of content you interact with

General usage information about you that we collect

Regardless of whether you have registered or not, we also store and process anonymised information via Google Analytics and other 3rd party systems integrated with our web platform environment, this information includes your:

Device information
Login information (including IP address)
Location information based upon IP address
Browser type and or operating system
Interaction with email messages and other content


This website uses "cookies". A cookie is a text file that our webserver sends to your computer (actually to your browser file) when you access the website.

Cookies enable us to improve your user experience on this website. The cookies we use are necessary to help us provide tailored content and monitor site use which will allows us to better understand your interactions, provide a personalised experience and improve the website in the future.

Our cookies primarily store analytics information, which is never shared with third-parties. The information that is stored in our cookies is limited to browser information and information derived from IP address. We never store personal or sensitive information in our cookies.

Medthority automatically sets cookies for all website users unless they are disabled in the browser settings. Disabling the cookies could lead to the website not functioning properly and you may be unable to view the content in the manner that was originally intended.

Third party cookies

Within Medthority we have ‘social buttons’ for services from third-party providers such as Twitter, Facebook, YouTube, Google and LinkedIn.

These enable users to share or bookmark our web pages or view video content. In order to implement these buttons, and connect them to the relevant external sites, there are scripts running from domains outside of this website. If you are logged into such websites or if you use these buttons, the third-party sites are likely to be collecting information about what you are doing on the internet, including on Medthority.

We are unable to prevent these sites, or external domains, from collecting information on your usage of this embedded content. We therefore suggest that you check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out or delete such information.

Alternatively, you can set your browser to not accept third party cookies.

By continuing to use Medthority you are consenting to the use of cookies within the site. If you would like to receive guidance about cookies including deleting cookies set on your machine, we recommend that you visit


Outbound Communications with Registered Users

We may use registration information that you provide to periodically notify you of news or other information related to Medthority, its services, content updates (sponsored or otherwise) and news. These communications can take the form of electronic (email) or telephone (voice or text) contact.


In addition to compliance in accordance with the United Kingdom Data Protection Act 2018 and the EU Parliament General Data Protection Regulation (GDPR), Medthority is compliant with ISO 27001:2013 standard certification.

Rights and Choices

We may periodically provide to you (via email, phone, or text) marketing communications promoting our services, or those of our customers or our group Companies including EPG Communication Holdings Ltd, the Medthority website, and/or other third parties.

You may inform us via our contact facility (Medthority website footer) at any time if you do not wish for your personal information to be used in the manner outlined in this Privacy Notice, or if you would like us to delete, amend or update information we hold about you (for example an email address).

When you receive marketing communications from us, you may indicate a preference to stop receiving further communications by “opting-out” via the unsubscribe instructions provided in the e-mail you receive, or by contacting us using the link at the foot of this page.

For instructions on changing any of your privacy preferences, accessing your information, updating your information, or for any privacy or data-protection-related questions, please contact us.

Your Right to be Forgotten

Beyond opt-out from communications, you can also contact us and ask for all data relating to your behaviour on our website or interaction with our communications to be removed. Please use 'Contact' to let us know you would like all data removed. We will then manually remove all data relating to your registration, web behaviour or interactions with our communications, and then write to you within 14 days confirming the nature of the data held and its removal.

Please note that we may be required to retain some elements of the data for a period after your request to remove it. Nevertheless, we will respond to your request within 14 days to confirm the status. Any information that is deleted from active databases does not guarantee deletion from remaining archives.

How we use your personal data

Information that you provide. By registering as a user of this service you agree that your personal data may be used by the service provider for the purposes of periodic contact (where you have consented during registration) or for the purposes of market research. 

We collect data you have provided while contacting us, especially using the contact, download, or signup forms on our website. We collect data that you have sent to us through an online survey, event attendance application, or 3rd party hosted sign-up form (Facebook, Twitter, Linked In).

You also agree that the service provider may retrieve information regarding your activity on this and other services under its control and ownership – or where you have used your username and password for access – for the purpose of creating a user activity profile (UAP), regardless of whether that UAP is personally identifiable or not.

The service provider may retrieve anonymous information regarding your activity on this and other services – for the purpose of creating a user activity profile (UAP). The UAP may be anonymised, for example it could be defined as the UAP for “a user thought to be a cardiologist based in the United States” or it could be personally identifiable, including your name, profession, license number, location, content preferences, browsing behaviour profile and other pertinent information as supplied by you.

Regardless of whether the UAP is anonymous or not, the service provider will primarily use the information contained within the UAP to better serve your content needs as part of this and related services.

The service provider may also provide access to your UAP to our subsidiaries and affiliates, and also to 3rd party organisations (including but not limited to pharmaceutical, medical device and other health information companies) for the purposes of market research, clinical trials, studies/promotional or email marketing activity. Such activities are usually infrequent and tailored to reflect your areas of interest based on your UAP.

Your personal contact information (name and email address) will never be passed to these organisations unless you expressly agree separately and over and above our Terms of Use and Privacy Policy.

Web Server logs. Like the vast majority of service providers, we automatically gather web server log information – including your browsing behaviour – when you access one of our services.

This information is collected by the computer that hosts our website (called a "web server"). The web server automatically recognises some non-personal information, such as your IP Address, the date and time you accessed the service, the pages you visited, where you came from (e.g. Google), the type of browser you are using (e.g. Internet Explorer), the type of operating system (e.g. Windows 10) you are using, and the domain name and address of your Internet Service Provider. If our website is using cookies (discussed below), the web server will also collect this information.

We also use third party analytics service providers including (but not limited to) Google Analytics. In the same way that we directly collect information about users accessing this service, Google Analytics will – via javascript code inserted in our web pages – obtain, process and analyse similar information about our users.

We often review the server logs and Google Analytics to see which pages are being visited and get a better understanding of how the service is being used by our visitors. We report the performance of those pages (anonymised) to our customers. This allows us to maintain and enhance our service. In addition, in cases of system abuse, we may use this information in conjunction with your Internet Service Provider and/or local authorities to trace the source of any such abuse.

IP Addresses. This website uses identification of Internet Protocol (IP) addresses in order to serve content relevant to your geographic location. An IP address is a number assigned to your computer by your Internet Service Provider so that you can access the Internet. Generally, an IP address changes each time you connect to the Internet (it is a "dynamic" address). Note, however, that if you have a broadband connection, depending on your individual circumstance, it is possible that your IP address that we collect, or even perhaps a cookie we use, may contain information that could be deemed identifiable. This is because with some broadband connections your IP address doesn't change (it is "static") and could be associated with your personal computer. IP addresses are used as part of the web server log information as stated above.

Cookies. This service uses "cookies". A cookie is a text file that our web server sends to your computer when you access a website. This section details what cookies we set, how to find cookies on your machine, and how to change your privacy settings to restrict the use of cookies.

Cookies enable us to improve your user experience on this service. The cookies we use are necessary to help us provide tailored content and monitor site use. Our cookies primarily store analytics information.

The information relating to the user that is stored in our cookies is limited to browser information and information derived from the IP address; we never store personal or sensitive information in our cookies.

This service automatically sets cookies for all users unless they are disabled in your browser settings or via our cookie settings manager.

Disabling cookies could lead to the website not functioning properly and you may be unable to view the content in the manner that was originally intended.

We use the following types of cookies on this site:

  1. Strictly Necessary Cookies. (Always active unless disabled) These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
  2. Performance Cookies. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
  3.  Targeting Cookies. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising
  4. Functional Cookies. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.


Refusing and/or Controlling Cookies. Most of this website will still be visible to you if you elect not to allow cookies to be placed on your computer; however, certain functions such as becoming a registered user, may not be available. There are different methods for viewing and deleting cookies set on your device, depending on the browser you are using. We recommend you visit the website of the browser’s publisher, where you should be able to find this information, or visit a site such as

Uses and Disclosures

We will use your information to respond to requests you may make of us, and from time to time, we may refer to your information to better understand your needs and how we can improve Medthority, our products and other services. We may also use your information to contact you and/or provide you with general health information (like information on certain health conditions) as well as information about our products and services. We may also enhance or merge your information with data obtained from third parties for the same purposes.

We may share your information with agents, contractors or partners of the service provider in connection with services that these individuals or entities perform for, or with, Medthority. These agents, contractors or partners are restricted from using this data in any way other than to provide services for Medthority, or services for the collaboration in which they and the service provider are engaged (for example, some of our products are developed and marketed through joint agreements with other companies). We may, for example, provide your information to agents, contractors or partners hosting our databases, for data processing services, or so that they can mail you information that you requested. Medthority requires that such contractors enter into contractual guarantees to observe security and privacy obligations at least as stringent as those set forth in this Privacy Policy.

Medthority reserves the right to share your information to respond to duly authorised information requests of governmental authorities or where required by law. In exceptionally rare circumstances where national or company security is at issue, the service provider reserves the right to share our entire database of visitors and customers with appropriate governmental authorities.

We may also provide your information to a third party in connection with the sale, assignment, or other transfer of the business of this website to which the information relates, in which case we will require any such buyer to agree to treat your information in accordance with this Privacy Policy.

Any third parties we share data with (except for governmental agencies to whom disclosure is required by law) will be contractually obligated to provide a level of privacy protection at least as high as that provided for in this policy.


Access and Correction. We provide you with the ability to edit the information that you provide to us in registration by using your personal profile configuration area. You may request deletion of your user account by using the ‘Contact us’ page; you will be notified when your account has been deleted. Content or other data that you may have provided to us and that is not contained within your user account, such as blog posts or comments on other content, may continue to remain on our site at our discretion even though your user account is deleted.

Other Important Information

Minors. You should be aware that this service is not intended for, or designed to attract, individuals under the age of 18. We do not collect personally identifiable information from any person we actually know is an individual under the age of 18.

External links/websites and affiliates. Medthority, EPG Communication Holdings Ltd, our affiliates, subsidiaries, sponsors, advertisers and partners do not accept responsibility for content held within external websites linking to or from this service. The content of any such website in no way represents the opinions of the service provider. Such links are supplied purely as 'suggested links', the content of which is in no way warranted for accuracy or independence.

Changes to this Privacy Policy. We may update this Privacy Policy from time to time. For your convenience, we will make the updated policy available on this page.

Medthority reserves the right to add, modify, or delete any of the services offered at any time.

Contact Information

If you have any questions about our policy, please 'Contact Us'.

Last updated: 27 May 2022